What Stripe asks for, and why
The documents and details Stripe requires before it will pay out, in the words FieldQuo uses on the Payments page, and what each of Stripe's restriction reasons means.
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Before Stripe moves money to a bank account it has to know whose business it is, who owns it, and where the money is going — the same checks a bank runs when you open an account. Stripe's own names for these are machine keys like “company.verification.document”; Settings → Payments translates each one into a sentence, so What Stripe is still waiting for is a list you can act on.
Overview
The list on the Payments page combines what Stripe says is currently due and what is past due. Anything Stripe is still verifying is left off on purpose — telling you to “provide more information” while Stripe reviews what you already sent is how people submit the same document four times. When there is a deadline, the page prints Stripe's deadline: date; most accounts have none, and FieldQuo never invents one.
What it asks for
| What the page says | Why Stripe wants it |
|---|---|
| A bank account for payouts | Where the money goes. Without one Stripe can take payments and hold them, but never pay out. |
| Accepting Stripe's terms of service | The account is yours, under Stripe's agreement, not FieldQuo's. |
| A photo of your ID / A second piece of ID | Identity of the person opening the account — the standard know-your-customer check. |
| Your business number (BN) | The tax identity of the business the money is paid to. |
| A document verifying the business (incorporation papers, CRA notice, or a registry search result) | Proof the company exists and matches the name on the account. |
| Confirmation that you've listed every director / everyone owning 25% or more / executives | Regulators require the people behind a business to be named. |
| Your industry / A description of what you sell / A business website or product description | What the charges on your clients' cards are for. A website is optional — a description is enough. |
| A customer support phone number | What appears beside your name on a client's card statement, so a cardholder can ring you instead of disputing the charge. |
A line beginning A director or owner: is a requirement about a specific person Stripe has on file — usually their ID or address — rather than about the company.
Stripe's reasons, in plain words
When Stripe restricts an account it attaches a reason. The Payments page prints it under Stripe's reason: or beneath the held-payouts notice, translated from Stripe's key:
- Stripe is waiting on information that is now overdue. — something on the list passed its deadline. Finish it in Manage in Stripe.
- Stripe is still checking what you sent. There is nothing to do. — verification in progress.
- Stripe is reviewing the account. / Stripe is reviewing a possible sanctions-list match. — a manual review on Stripe's side. Wait, or ask Stripe from inside your dashboard.
- Stripe closed the account … for suspected fraud, a terms of service violation, or a sanctions-list match — decisions only Stripe can revisit, from inside your dashboard.
- FieldQuo paused this account. — rare, and support will have contacted you.
- Stripe has restricted the account and hasn't said why. — Stripe gave no reason; ask them, quoting your account ID.
Where to settle it
- Open Settings → Payments and read What Stripe is still waiting for.
- Press Manage in Stripe (or Finish Setup while onboarding is unfinished). Stripe's dashboard collects the outstanding items in a banner and takes you to each one.
- Come back and press Check again or I've already done this. FieldQuo re-reads the account and updates the switches.
- If the dashboard genuinely cannot settle it, Stripe's support is reached from inside that dashboard once you are signed in. Give them the Stripe account ID from the page — it is what identifies your account to them, not your business name and not your email.
FieldQuo support can see the same status page in read-only mode and will ask for the account ID too. It cannot upload a document or accept terms on your behalf — those are yours to do on Stripe's pages.
Mga madalas itanong
Why does Stripe want my ID when the company is incorporated?
Because a person is opening the account. Stripe verifies the representative as well as the company, and may ask for directors and owners of 25% or more separately.
Will my clients' payments stop while something is outstanding?
Not once charges are on. Taking card payments and Paying out to your bank are separate switches; the usual effect of an outstanding item is paused payouts, with the money held safely by Stripe until it clears.
I sent a document and the list still shows it.
The page only drops an item once Stripe marks it received. Press Check again; if it is now being verified, the label changes to Nothing from you. Stripe is checking what you already sent; sending it again won't make it faster.
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