The metrics FieldQuo refuses to invent
The Not tracked section at the foot of the KPI dashboard: the two figures FieldQuo deliberately does not compute, why, where the honest version of each lives, and the rule behind every dash on the page.
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The last section of KPIs is called Not tracked, and its subtitle is the whole idea: “Metrics a dashboard like this usually carries, that FieldQuo does not invent numbers for.” Instead of a card with a plausible-looking percentage, you get the name of the metric and one paragraph on why there is no number under it.
Two entries are there today. This article explains both, says where the honest version of each figure actually lives, and covers the wider rule the rest of the page follows: a card with no data shows a dash and a reason, never a zero.
Overview
Every figure on the KPI page is arithmetic over rows that exist — quotes, jobs, invoices, approved hours, logged expenses. When the rows a metric needs are typed by hand, carry no link to the thing they would be divided by, or simply are not recorded, the page says so rather than printing a number that looks precise and means nothing. The list has been shrinking as the data has arrived, and that is the point of it.
The two entries are written in the product's own words and, today, in English on every language's screen — they are not translated the way the card labels above them are.
Cost per lead
What the page says: the leads figure on a marketing-spend row is typed in by hand, and outside Meta lead forms no lead in FieldQuo carries a campaign id or a UTM value. A per-channel cost per lead built on a hand-typed denominator, with no way to attribute a lead to a channel, would look precise and mean nothing — so it is refused.
- Per campaign, for Meta lead-form leads only — the one path with an id on both sides, a synced spend row and a lead that came through a Meta form. That figure is real and it is shown on Marketing spend.
- Blended, across everything — total marketing spend for the month divided by every real lead from every live intake channel, with leads entered by hand or imported from a file left out of the denominator. That figure is in The monthly digest email, and it never claims which channel produced which lead.
Equipment utilisation
What the page says: FieldQuo now records which asset was on which job, so the data exists — but a yard's utilisation is not naturally a rate for one period the way the other cards are, and forcing it into one (“held 62% of days this month”) would invent a claim about how many days the compressor should have been in use, which nothing in the product states.
The entry says the figure lives as its own screen at Settings → Assets. Today no screen in FieldQuo reads that report. The Assets & depreciation register on Settings → Overhead shows what each item cost and what it is worth on the books, not how often it was used — see Overhead and your minimum price.
What used to be on this list
Three metrics left the list once the product had something honest to compute them from, and each is now a real card on the page:
- Rework and callback rate and change-order rate — under Quality, once a visit could be marked as a return and a change of scope became its own record. See KPIs: Quality.
- Customer satisfaction — under Customer, once the one-question survey existed to ask and something existed to average. See KPIs: Customer.
- Safety incident rate — once incidents were recorded against approved hours. It prints only past 1,000 approved hours in the period.
The rule behind every dash
| What you see | What it means |
|---|---|
| —, with “{n} of 10 so far — {remaining} more and this becomes reliable.” | A rate — win rate, lead-to-quote conversion, on-time completion — with fewer than 10 decided cases. One flip would move it more than ten points. |
| —, with “{n} of 5 so far…” | A central figure — average job value, margin, satisfaction — drawn from fewer than 5 jobs or answers. |
| —, with a plain sentence | The rows the figure needs do not exist yet, and the sentence names which: no quotes decided, no completed jobs, no capacity set on Settings → Overhead, no invoices ever raised. |
| A number with an amber triangle | Real, but knowably short — unrated hours, timesheets awaiting approval, materials ticked off the buy-list but never expensed. The note under the card says what is missing. |
| A real 0 | A real zero: nothing overdue, no backlog. Zero and unknown are different sentences and the page keeps them apart. |
The same discipline runs through the other reports in this group: Won and lost prints “Too few to read” under ten decisions, Estimate accuracy prints counts but no percentage under five comparable jobs, and Financial statements prints “None recorded” or “Unavailable” rather than $0.00.
Who can see it
The same people as the rest of the page — Manager, administrators and the owner, because the KPI dashboard needs the Job costing toggle and refuses as a whole without it. See The KPI dashboard.
Часті запитання
Can I turn the Not tracked section off?
No. It is part of the page, and it is the honest answer to the two questions a contractor most often asks a dashboard. There is nothing to configure.
Will cost per lead per channel ever be tracked?
Only if leads start carrying a source that can be tied to spend. Today that exists for Meta lead forms alone, and that per-campaign figure is already on the Marketing spend page.
Why does a card sometimes show a number with a warning triangle?
Because the number is real but incomplete — some hours have no rate, or some timesheets are still awaiting approval. The triangle is FieldQuo refusing to average the gap away.
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