How clients pay online

Overview

The client needs no account and no password. The link in the email is their portal, keyed to a private token, and the invoice page on it shows the same document you see — scope, totals, payments received, terms — with one big figure: Balance due, or the stage label when a payment schedule is asking for a share. A settled invoice reads Paid in full and offers no button.

The charge is created in your company's name, so your name is on the client's card statement, and the money settles into your Stripe account and then your bank. See Payment processing fees and payouts for what comes off each payment.

What the client does

1. Opens the invoice email and presses Pay online (or, in the portal, opens the invoice from the list).
2. Checks the figure — the balance, or the stage being requested (a deposit, an instalment) — and presses Pay … by card, or Pay … from bank account when that second button is there.
3. Pays on Stripe Checkout: card, plus Affirm pay-over-time when you have switched it on and the amount is between $50 and $30,000 in CAD or USD. A bank payment is a one-off pre-authorized debit (Canada) or ACH debit (US) on Stripe's page, which verifies the account automatically where the bank supports it.
4. Returns to the portal. A card payment shows as received at once, with the new balance; a bank payment reads Bank payment pending for 3–5 business days and then paid — or Bank payment failed, with Stripe's reason, the balance still owing and the card button still offered.

What FieldQuo records when the payment lands

• A payment row with the date, the method (Card, or the bank debit), the amount, and underneath it card processing $68.10 · deposited $2,191.90 — for a $5,000 bank payment, bank debit processing $5.00 · deposited $4,995.00.
• The balance and status — recomputed across every payment; Paid when nothing is left, with a paid date and via Stripe on the banner.
• A notification — Invoice paid emails everyone with an owner or admin role, on by default under Settings → Notifications.
• The follow-up task closes, and the dashboard's Money owed and receivables ladder drop the invoice.
• Idempotence — Stripe can deliver the same confirmation twice; the second is ignored, so a payment is never recorded twice.

When there is no Pay button

If Stripe is not connected, or is connected but has not enabled charges yet, the email says View your invoice instead, and the portal shows “Please get in touch to arrange payment.” where the button would be. The invoice page warns you too: Stripe isn't connected yet, so the email asks them to contact you instead of offering a card payment. Finish setup in Settings → Payments. See Connecting Stripe and getting verified.

A checkout is minted for the amount owed at the moment the client presses Pay, capped at the real balance — so a client who opens an old email after a partial payment is asked for the remainder, never the original figure. An invoice with nothing owing refuses to start a checkout at all.

ਅਕਸਰ ਪੁੱਛੇ ਜਾਂਦੇ ਸਵਾਲ